Refund policy

Return & Refund Policy

At Trek Off, we stand behind everything we make. If something isn't right, we'll make it right.

UNOPENED PRODUCTS
If you haven't opened your product, you may return it within 30 days of delivery for a full refund. Please contact us at contact@trekoff.co to start a return.

OPENED TOPICAL & SKINCARE PRODUCTS
Many of our products are topical, skin-contact items. Because of this, we're unable to accept returns on opened or used topical products for health and safety reasons. This is standard practice across the skincare industry and helps us make sure every product we send out is untouched.

If a product didn't work for you, we still want to hear from you — reach out to contact@trekoff.co and we'll do our best to make it right.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or isn't what you ordered, contact us at contact@trekoff.co within 30 days of delivery with a photo of the issue. We'll send a replacement or issue a full refund at no cost to you — no return shipping required.

RETURN SHIPPING
For eligible unopened returns, return shipping is paid by the customer. Original shipping costs are non-refundable. Once your return request is approved, we'll email you our return address.

REFUNDS
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.

ORDER CANCELLATIONS
You may cancel your order any time before it ships. Once your order has shipped, it can no longer be cancelled, but you're welcome to submit a return once it arrives.

QUESTIONS
Reach out anytime at contact@trekoff.co — we read every message and are always here to help!